Service & Support
In today's manufacturing world, there is an obvious shift from globalization to localization.
Schedule Your Plus One Service Checkup Today!
It's Simple Addition: HYG + Service = Value
Schedule Your CNC Machine Check-up Today
Here at HYG, our customers are our greatest asset. We want to make sure that you are succeeding. By scheduling your first “Plus One” service visit for your HYG CNC Machining Center, Grinder or Miller, you will be taking the first step in making sure that your machines are up to date and running properly.
- General Machine Health Check
- Detailed Final Report with Recommended Action Items and Quotes for Replacement Parts (if Necessary)
- Full compliance to GENUINE NTC specs
Contact HYG Machine support Team Now
Service Promise
HYG has an experienced service team standby at all times. To do our best, service you on expert system online day and night and assist you with high-quality service and professional techniques support while facing the rapid development of science and technology.
To shorten the shut-down time, our local service team will solve your problems immediately to achieve our commitment of “1, 8, 36” which means respond to your requirement in an hour, arrive to the plant in 8 hours and complete in 36 hours. We devote ourselves to dispatching technicians to the spot in the shortest time to solve problems.
Technical Training
HYG designed a series of professional training lessons for you, and customizes lessons if needed.
A.Training in factory
In HYG’s factory, we’ll offer a complete learning lessons to you. the weekly lessons included programming design, base operation, machining DIY, maintenance, etc.
Besides, we also provide other lessons for you to choose:
1. Controller operation instruction
2. Machine daily maintenance instruction
3. Trouble shooting instruction
4. Application techniques discussion
B.Client-side teaching
If still unfamiliar with the machine after delivering, HYG could dispatch personnel to the client-side to teach.
Customer Service
HYG provide machine predictive, preventive, periodicity and emergency service to make sure machines can reach the best availability and performance. Assist customers to achieve the most reliable production efficacy and offer win-win service contract, maximize customers profit of device investment.
Service as follows：
1. Preventive maintenance
2. Calibration and diagnostic service
3. Product support
4. Additional Fuction added
5. Spindle repairment and replacement
6. Machine repositioning
7. Machine repairment
8. Service contract
Spare Parts
HYG consists in providing you the real-time material service through rapid material ordering and distribution system.
We offer more than twelve thousands spare parts for you to choose. No matter you’d like to purchase new parts or relace the old with new, we’ll send them to you as soon as possible to shorten the shut-down time.
HanyuGlobal's 8-Point Sales & Service Advantage
As a HYG customer, your company will benefit from our comprehensive suite of machine tool pre-sales, after-sales, technical service and spare parts support. This ensures the smooth and efficient running of your production line, and improves machine uptime.
Sales Consulting
Before you consider HYG’s machine, our sales or product specialists will make an appointment with you. This helps us to understand your machining needs and recommend the best machining system to optimize your production
Machine Warranty
Designed and precision manufactured to rigorous standards of quality, HYG have one of the best durability and lifespan in the industry. To give you greater peace of mind, our machines come with one year of onsite warranty with the option for extended warranty
Technical Support
Our experienced and highly trained service engineers can help to resolve your technical issues over the phone. For more complex issues, service visits can be arranged to troubleshoot your machine tool, minimizing downtime and inconvenience.
Software Upgrades
User Training And Education
Life-Cycle Maintenance
Continuous R&D
HYG’s rich experience and deep expertise in advanced CNC machine tools are rooted in R&D. Our researchers work relentlessly to provide customers with the best outcomes through user-focused technology, allowing you to benefit from the latest innovations.
Spare Parts
To ensure optimum uptime for your machines, HYG provides ongoing support for common wear & tear and critical spare parts. With distributors across the region, we will ship these parts speedily from your nearest HYG local office or ex-factory from China.